As we welcome guests and associates back to our hotel, our primary goal is to provide for your safety and well-being. We've implemented enhanced protocols, systems and tools that are in compliance with AHLA Stay Safe Guidelines and recommendations from public health officials.
Here are some of the ways we've evolved our health & safety program to deliver superior levels of guest safety, satisfaction and confidence.
Leading By Example
All of our associates are required to undergo routine disinfection and illness prevention training and must adhere to CDC-compliant health and safety protocols—social distancing, wearing masks and gloves, etc.—during their shifts.
Deploying Advanced Technologies
We are utilizing highly advanced and enhanced cleaning technologies, including EvaClean electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces throughout the hotel. Additionally, we are testing UV light technology for sanitizing guest key cards, pens and other non- single-use items.
A Healthy And Safe Environment Is Our Standard Operating Procedure
Guests will see our staff disinfecting surfaces to keep our hotel ultra clean. Countertop shields have been installed at all front desk terminals and stands containing disinfecting wipes, no-touch sanitizer dispensers and single-use sanitizer packets are placed in key areas throughout the property.
A Refreshed and Inspiring Guest Experience
To minimize guest touchpoints, we are implementing paperless check-in/out and encouraging remote or self-check-in options. Stayover room cleaning will be provided upon request, and maintenance requests will be scheduled when the guest is not present in the room. Contactless room service will be delivered in high-quality disposable packaging.
Impeccable Attention To Detail
Printed materials and brochure racks have been removed throughout the hotel, and self-service buffets, coffee and beverage stations have been discontinued until further notice. Additionally, the hotel shuttle will be cleaned immediately after unloading passengers.
Respecting Social Distancing
New signage and floor decals have been installed in select areas of the hotel to encourage social distancing. In addition, you will notice reduced lobby, restaurant and bar seating to meet new separation guidelines.